Toys Charm Return Policy

At Toys Charm, we are committed to providing our customers with high-quality toys and exceptional service. We understand that sometimes you may need to return a product, and we have established a straightforward return policy to make the process as hassle-free as possible.

Return Eligibility

You may return any item purchased from Toys Charm within 10 days from the date of delivery. To be eligible for a return, the following conditions must be met:

1. Condition of the Product: The item must be unused, in its original packaging, and in the same condition as you received it. If the packaging is damaged or the item has been opened, it may not be eligible for a return.
   
   
2. Receipt or Proof of Purchase: Please include the original receipt or proof of purchase with your return request.
   
   
3. Non-Returnable Items: Certain items are non-returnable, including:
   
   
   • Personalized or customized toys.
   • Items marked as final sale.
   • Digital products or downloadable content.

How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at customer.toyscharm2025@gmail.com or call us at +91 93449 14290. Provide your order number and details about the product you wish to return.
   
   
2. Return Authorization: Our customer service team will guide you through the return process and issue a return authorization. This is necessary for tracking your return.
   
   
3. Pack the Item: Carefully pack the item in its original packaging. Ensure that all accessories, tags, and manuals are included.
   
   
4. Shipping: Ship the item to the address provided by our customer service team. Please note that you will be responsible for the return shipping costs, unless the return is due to a defect or error on our part.
   
   
5. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value. This ensures that you can track the return shipment.
   
   

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Please note that shipping costs are non-refundable, and if you received a free shipping offer, the cost of shipping will be deducted from your refund.

Exchanges

If you would like to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired product. This ensures that you can receive the item you want as quickly as possible.

Damaged or Defective Items

In the unfortunate event that you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide you with instructions on how to proceed with the return or exchange. A replacement will be sent out at no additional cost to you.

Customer Support

Our customer service team is here to help you with any questions or concerns regarding your return. You can reach us at:

• Email: customer.service@toyscharm.com
• Phone: +91 93449 14290
• Business Hours: Monday to Friday, 9 AM to 6 PM IST

Conclusion

At Toys Charm, customer satisfaction is our top priority. If you have any questions regarding our return policy or need assistance, please do not hesitate to contact us. We appreciate your business and look forward to serving you again!

Thank you for choosing Toys Charm!